Improve your score on Uber Eats and Deliveroo
Errors, delays, lost orders: Deliview shows you what weighs on your ranking, and the instruction to pass on to your team.
No commitment.
Uber Eats
€108.56 of lost sales
From the platform’s figure to your team’s instruction
Hand your platforms over to us, or stay in control with Deliview
Then, who acts?
The same, and a monthly review with your account manager of what weighs on your ranking.
Your score, your levels and what costs you, on Uber Eats and Deliveroo. And the instruction ready to send to your team.
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The targets are the platforms’ own
Your score and your level are those of Uber Eats and Deliveroo. Deliview shows them against their targets, and tells you what to fix.
The rules
- Uber Eats: your success score, on seven criteria, including unfulfilled orders, courier waiting time and order errors.
- Deliveroo: its Programme Confiance, recalculated every month on rejections, cancellations, delays, errors, rating and the gap with your in-store prices.
- A low level can cut off your promotions, your ads and your visibility. A good level opens up badges and carousels.
- Being open during your advertised hours comes before any ad: closed, you are not seen.
- Without a target published by the platform, Deliview gives its own benchmark, and says so.
Sources: Politique du score de réussite (France), Uber, accessed 10 November 2026; Programme Confiance : la recette du succès, Deliveroo, accessed 10 November 2026.
Several restaurants?
Your restaurants compared: the fastest, and the one to fix first.
Frequently asked questions
What do the platforms look at in my service?
Uber Eats calculates your success score on seven criteria, including unfulfilled orders, courier waiting time and errors. Deliveroo runs its Programme Confiance: rejections, cancellations, delays, errors, rating, and the gap with your in-store prices.
Why does it matter for my sales?
A low level can cut you off from promotions and ads, and reduce your visibility. A good level opens up badges and carousels. And a lost order is a lost sale: Deliview tells you how much.
How do I pass the instruction on to my team?
Deliview prepares the message, the most important instruction first. You send it on WhatsApp in one tap, or you copy it.
My prices are higher on Deliveroo than in store. Is that a problem?
On Deliveroo, it counts: the gap is part of the Programme Confiance, and at 10% or more, this criterion drops to its lowest band. Deliview shows you your gap, and never suggests a price rise on Deliveroo from that threshold.
I have several restaurants. Can I compare them?
Yes. Deliview compares your restaurants criterion by criterion: the fastest, and the one to fix first.
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