Privacy and cookie policy

Data controller

DELIVIEW, an SAS (simplified joint-stock company) with share capital of 500 euros, 9 rue Maurice Hubert, 61340 Berd’Huis, France, RCS Alençon 102 681 509, represented by Tom Voisin, president. Contact for any question about your data: tom.voisin@deliview.fr.

Trial form, free audit and former simulator

What is collected	Why
First and last name, restaurant name and city, phone, email, number of locations	Calling you back, arranging your trial and presenting Deliview to you
Profitability simulator (offered until 30 October 2026): your answers (sales, commission, food cost), the result and the boxes ticked	Calling you back or sending you the analysis of your prices, only if you ticked the corresponding box. Without a ticked box, Tom does not contact you
Free audit: the links to your Uber Eats and Deliveroo pages, your first and last name, your phone, your email, your number of locations and the result of the audit	Carrying out your audit, displaying it at its address for 30 days, then deleting this result. Tom receives the audit and calls you to present it; your contact details are kept with the trial requests
Page the request comes from, button clicked, campaign parameters in the address (utm_source, utm_medium, utm_campaign, utm_content)	Knowing which pages and which campaigns bring in requests
With your consent given in the website banner: the pages read during your visits, in order, with the time spent, and the website or campaign you came from	Preparing your trial based on what interests you
Encrypted fingerprint of your IP address, never the address itself	Limiting abusive submissions (5 trial requests and 3 audits per hour and per connection). Deleted every night for requests more than one day old
Follow-up stage, next follow-up date and notes taken during our exchanges	Following your request through to your trial, then to your decision

Legal basis: pre-contractual measures taken at your request (Article 6(1)(b) of the GDPR), then our legitimate interest in presenting Deliview to you (Article 6(1)(f)).

Retention period: 3 years after our last exchange, unless you become a client. You can ask for your request to be deleted at any time.

Who has access to your data

• Tom Voisin, founder of Deliview.
• Supabase, which hosts Deliview’s database in the European Union (Ireland).
• OVH (France), which hosts the pages of the website and of the app and may record your IP address in its technical logs.
• Google (Google Ireland Limited, Ireland), for Google Analytics, only if you accept it in the website banner. Google may process this data in the United States (Google LLC).
• Discord (United States), where Tom receives his alerts. For a trial request: the restaurant name, the city and the number of locations (for a simulation, until 30 October 2026, also its summary with figures), never your name, your phone or your email. For a free audit: the restaurant name, its town, the links to its pages, the audit summary and the link to the result, never your name, your phone or your email. For restaurants that use the app: excerpts of “Discuter avec Tom” messages, the requests to apply (prices, promotions, ads, photos, descriptions, disputes, putting restaurants back online) and the urgent matters flagged by the assistant, the morning update with each restaurant’s sales and ratings, and closure alerts.
• Anthropic (United States), whose AI, Claude, runs the app’s assistant, replies in “Discuter avec Tom” when Tom is not available, drafts replies to reviews, gives its opinion on dish photos and descriptions, and writes the free audit summary. Anthropic receives: the questions asked to the assistant, with the data from your account useful for the answer (sales, fees, recent reviews, menu and prices, promotions and ads, goals, pending requests); when the assistant replies instead of Tom, the latest messages in the conversation; the text and rating of customer reviews; dish photos and descriptions; for the free audit, the restaurant name and the audit figures (ratings, positions, numbers of dishes, names of the dishes concerned), never your name, your phone or your email. Tom may also send it the robot’s log and screenshots to fix a reading (see “The Deliview app”).
• WhatsApp (WhatsApp Ireland Limited, Ireland), only if you message Tom with the website’s WhatsApp button: your message, your number and your profile name go through WhatsApp, under its own terms, and Tom reads them on his phone.

No data is sold or rented. Firecrawl (United States), used by the app and the free audit to read the public pages of Uber Eats and Deliveroo, receives only the addresses of these pages and the names of the restaurants analysed, no data about visitors or users.

Audience measurement, cookies and storage in your browser

The website uses no advertising cookie, no advertising pixel and no font loaded from a third-party service. It measures its visits with its own tool, hosted by Supabase in the European Union (Ireland). These statistics are used only by Deliview and are passed on to no one. Only with your consent, the website also uses Google Analytics (see below).

Anonymous measurement, without your consent

For each page viewed, Deliview records: the page address, the name of the website you came from (for example linkedin.com, never the full address), the type of device (phone, tablet or computer), the family of your browser and of your operating system, the time spent, how far you scrolled down the page, clicks on the website’s buttons and the speed of the page for you (display and response times). Deliview records no identifier, no campaign parameter and no IP address, and nothing is kept in your browser for this measurement. This data is kept for 13 months.

This audience measurement meets the conditions set by the CNIL (the French data protection authority) for doing without consent. Legal basis: our legitimate interest in measuring the website’s audience (Article 6(1)(f) of the GDPR). You can object to it on this browser:

Tracking your journey, with your consent

If you accept it in the website banner, Deliview also keeps track of the pages you read, in order, with the time spent, and the website or campaign (utm_ parameters in the address) you came from. If you request a trial or run an audit, this journey is attached to your request so that Tom can prepare your conversation. For this, your browser keeps:

• a random identifier, for 13 months at most, never extended;
• a visit identifier, the campaign you arrived from and the last “Get my free month” button clicked, deleted when the tab is closed.

Legal basis: your consent (Article 6(1)(a) of the GDPR and Article 82 of the French Data Protection Act, loi Informatique et Libertés). This data is kept for 13 months, or with your trial request if you make one.

Google Analytics, with your consent

If you accept it in the website banner, the website also uses Google Analytics, a service of Google Ireland Limited, to measure its audience: pages viewed, length of visits, website you came from, type of device and approximate town. Google Analytics places the cookies _ga and _ga_… in your browser, kept for 13 months at most, without extension. It does not record your IP address. Google signals and ad personalisation are switched off.

Google may process this data in the United States (Google LLC), under the EU-US Data Privacy Framework. It is kept for 14 months at most. Legal basis: your consent (Article 6(1)(a) of the GDPR and Article 82 of the French Data Protection Act).

Your choice is kept in your browser for 6 months, then the banner is shown to you again. You can change it at any time with “Manage cookies”, at the bottom of every page: declining immediately deletes from your browser what was used for tracking and switches Google Analytics off.

Manage cookies

If you decline, or do not choose

Without your consent, the campaign you arrived from and the last button clicked are not kept: a trial request only shows the page it comes from and that page’s campaign.

If you switch the website to dark mode with the sun / moon button, this choice is kept in your browser, for the website and for the app; switching back to light mode deletes it.

The Deliview app (deliview.fr/app) keeps in the browser’s local storage your login session, which is essential to stay logged in, and a few practical settings: the login email, which stays after you log out to pre-fill the field, the restaurant displayed or the choice “Tous les établissements” (All locations), the scale of the period displayed, the position of the restaurants on the map, the tracking of your actions (done, for later or dismissed) and your “Plus tard” (Later) on the suggestion to add the app to your home screen. The conversation with the assistant is kept only while the tab is open, and deleted when you log out.

The Deliview app

For restaurants that use the app, Deliview processes: the email and name of users, the name, city and address of the restaurant, the team members invited, the analyses carried out, and what Deliview’s robot reads in Uber Eats Manager and Deliveroo’s Partner Hub with the access you have given it: sales and orders, customer reviews (text, rating, dishes, order number), refunds and disputes, promotions and ads, invoices and payment statements, performance indicators. Added to this are your requests (prices, promotions, ads, photos, descriptions, disputes, putting restaurants back online), the evidence attached to your disputes, your settings and the devices on which you have switched on notifications. This data is hosted by Supabase in the European Union (Ireland).

The analyses read public Uber Eats and Deliveroo pages through Firecrawl (United States). Distances are calculated with the IGN geocoding service (Géoplateforme, France). Deliview does not record the names of review authors or their photos.

Deliview’s robot runs on a computer belonging to Tom Voisin. It keeps downloaded reports there for 45 days, screenshots of the pages read for 30 days and its log for 120 days, then deletes them, even after your subscription ends. A screenshot shows the whole page as the platform displays it, and may therefore show a customer’s first name. When a page cannot be read as expected, Tom may send the log and screenshots to Anthropic’s AI, Claude (United States), to fix the reading.

The “Discuter avec Tom” messaging service keeps your messages and Deliview’s replies, with their date and read status. The members of your restaurant and Tom Voisin read them. When Tom is not available, Deliview’s AI assistant reads your message and replies in the conversation, presenting itself as an AI; Tom reads the conversation when he is back. Messages are deleted with the restaurant’s account.

To support you and apply your requests, Tom Voisin sees your account’s data: sales, requests, reviews and replies, messages, and the account’s activity (analyses, competitors tracked).

Subscription payments go through Stripe (Stripe Payments Europe, Ireland): Deliview never sees your card number.

Retention period: account data is kept as long as the account is open. The account is closed at the end of the subscription or, without a subscription, at your request; its data is then deleted within 30 days, and the robot’s files follow their own retention periods, given above. Invoices are kept for 10 years, as required by law.

Your rights

You can access your data, have it corrected or deleted, object to its use, and request its restriction or its portability. Write to tom.voisin@deliview.fr: we reply within one month at most.

If you consider that your rights are not respected, you can lodge a complaint with the CNIL (cnil.fr).

See also the legal notice.