General terms of use

Article 1. Purpose and acceptance

1.1. The Terms of Use set the rules for accessing and using the app.

1.2. They apply from the first access to the app, including during the set-up that may precede the subscription. The business accepts them by using the app, then with the general terms of sale (Article 11 of the Terms of Sale); each invited user accepts them when activating their account.

1.3. The commercial relationship between Deliview and the subscribing business is governed by the general terms of sale, published at www.deliview.fr/cgv/. In the event of conflict, the Terms of Sale prevail for the subscribing business.

Article 2. Accounts and access

2.1. A business’s account is created by Deliview together with the business, during set-up, before or after it takes out its subscription. The person designated by the business is its owner.

2.2. The owner can invite other users through a personal link, valid for 14 days and reserved for the invited email address. The owner chooses their role and the restaurants they can access, and can withdraw an access at any time.

2.3. Login details are personal. The owner’s password is created by Deliview and sent to the owner only once; Deliview does not keep it in plain text in the Service. Each invited user chooses their own strong password when activating their account. If they forget it, the user writes to Tom Voisin (tom.voisin@deliview.fr), who sends them a new password. The user does not give their password to anyone and reports any unauthorised use of their account to tom.voisin@deliview.fr without delay.

2.4. Access requires a recent browser and an internet connection, at the user’s expense.

Article 3. Permitted and prohibited uses

3.1. The app is used to monitor the restaurants of the user’s business. It is reserved for professional and internal use.

3.2. It is prohibited:

• to share an account between several people;
• to access the app by automated means, or to get around its limits;
• to copy, extract, publish or resell the data of competing restaurants, or to use it to build a database;
• to decompile the app or to attempt to access the data of other businesses;
• to use the app or the messaging service to distribute content that is unlawful, abusive or infringes the rights of third parties.

3.3. In the event of a breach, Deliview may suspend or delete the access concerned. It informs the user beforehand, except in a security-related emergency.

Article 4. Messaging

4.1. The “Discuter avec Tom” (Chat with Tom) messaging service lets users communicate with Deliview about using the service. It is not an emergency service.

4.2. Deliview replies as soon as possible, every day. When Tom Voisin is not available, Deliview’s AI assistant replies in the conversation, presenting itself as an AI, and Tom reads the conversation when he is back. Messages are read by the members of the restaurant concerned and by Deliview; when the assistant replies, they are also processed by Anthropic’s AI, as described in the privacy policy. They are kept until the restaurant’s account is deleted.

4.3. The user does not send sensitive data or payment information through it.

Article 5. Analysis without an account

Since 30 October 2026, the free audit (www.deliview.fr/audit-gratuit/) analyses a restaurant’s public pages on Uber Eats and Deliveroo without an account. Other analyses are run from the app, with an account.

Article 6. Information displayed

6.1. The information comes from the public pages of Uber Eats and Deliveroo and, with the access the business has given Deliview, from Uber Eats Manager and Deliveroo’s Partner Hub. It is read on the date shown in the app. It may be incomplete or may have changed since.

6.2. The comparisons, suggested prices and recommendations are decision-making aids, with no guarantee of results. The user remains responsible for their decisions.

6.3. Deliview is an independent software publisher. It is neither affiliated with Uber Eats or Deliveroo, nor their partner.

Article 7. Intellectual property

The app, its texts, interfaces, methods and trademarks belong to Deliview. The Terms of Use grant only a personal right of use, for the duration of the access.

Article 8. Personal data

Users’ personal data is processed in accordance with the privacy policy, published at www.deliview.fr/confidentialite/. For subscribing businesses, the data processing agreement annexed to the Terms of Sale also applies.

Article 9. Liability

9.1. Deliview makes every effort to ensure access to the app, without guaranteeing that it is continuously available.

9.2. Deliview’s liability towards subscribing businesses is governed by the Terms of Sale.

Article 10. Changes and duration

10.1. Deliview may change the Terms of Use. The version in force is published at www.deliview.fr/conditions-utilisation/ with its date. Registered users are informed of significant changes by email or in the app. For subscribing businesses, changes take effect under the conditions of Article 22 of the Terms of Sale: 30 days’ notice and the option to terminate at no cost.

10.2. The Terms of Use apply as long as the user has access to the app. The user can ask for their access to be deleted at any time by writing to tom.voisin@deliview.fr.

Article 11. Governing law

The Terms of Use are governed by French law. For subscribing businesses, Article 24 of the Terms of Sale determines which court has jurisdiction in the event of a dispute.