Frequently asked questions about Deliview
Do you have questions about our solution, our plans or our support? You’ll find all the answers here.
No commitment.
Deliview at a glance
What does Deliview do for me?
Deliview is French software that brings your Uber Eats and Deliveroo figures together on one screen. You see what your competitors are doing, you adjust your prices and your promotions, and your delivery business becomes more profitable. Deliview is built for restaurants in France on Uber Eats and Deliveroo.
Is Deliview right for my restaurant?
Yes, if you sell on Uber Eats, on Deliveroo or on both, with one restaurant or several. Independent restaurants, franchisees, multi-brand groups and dark kitchens, whatever your cuisine.
I’m a franchisee and my franchise network sets my prices. Is Deliview useful to me?
Yes. Deliview tracks the refunds you can dispute, your ads, your reviews and whether your restaurants are open. On prices, it compares your dishes with those in your zone: you decide with your network. With several restaurants, Deliview also compares them with each other.
Which platforms can I use Deliview on?
Uber Eats and Deliveroo, in France. Each platform is analysed separately. Prices, ratings and promotions often differ from one to the other.
Is Deliview tied to Uber Eats or Deliveroo?
No. Deliview is independent software that brings your delivery platforms together.
I can already see everything in Uber Eats Manager. Why Deliview?
Each platform shows its own figures. Deliview brings Uber Eats and Deliveroo together, and works out what you have left after commission, promotions, VAT and food cost. It also shows you your prices against your competitors’, and every refund you can dispute, with its deadline.
Is Deliview an agency or software?
Both. With Délégation, your account manager, a delivery expert, optimises your platforms with Deliview’s help, and Deliview rolls it out. With Copilote, you optimise with Deliview’s help, and Deliview rolls it out. Either way, the app shows you what really brings money in, after commission, promotions, VAT and food cost.
How it works
How do I know if my prices are well positioned against my competitors?
Deliview compares them dish by dish, at the same size. Your 33 cm pizza against the 33 cm pizzas in your neighbourhood. Deliview works out the zone’s median price and the gap with your price. With fewer than 2 competitors, it doesn’t suggest a price.
How many competitors can I track?
Up to 20 restaurants in your zone, on Uber Eats and Deliveroo. In a small town, there may be fewer. 3 of them can be competitors of your choice, per restaurant.
Can Deliview change my prices on the platforms?
Yes, and only as decided. With Copilote, you optimise your prices and your promotions with Deliview’s help: you approve in the app, and Deliview rolls it out on Uber Eats or Deliveroo, within 10 minutes. With Délégation, your account manager, a delivery expert, optimises them with Deliview’s help, following the strategy set with you every month, and Deliview rolls it out without asking you again.
What does my account manager actually do?
With Délégation, your account manager, a delivery expert, optimises your platforms with Deliview’s help: prices, promotions, ads, descriptions, refund disputes, putting your restaurant back online when it closes mid-service. You set the strategy together every month, then Deliview rolls it out on Uber Eats and Deliveroo without asking you again.
What’s the difference between Copilote and Délégation?
With Délégation, your account manager, a delivery expert, optimises your platforms with Deliview’s help, and Deliview rolls it out. With Copilote, you do the optimising, with Deliview’s help: you approve every action in the app, and Deliview rolls it out. The details of both plans are on the Pricing page.
Who disputes refunds with the platforms?
Deliview. It spots the refunds that can be disputed and prepares the dispute. With Délégation, your account manager decides on it with Deliview’s help; with Copilote, you approve it. Then Deliview sends it to Uber Eats or Deliveroo, within 10 minutes. The platform alone decides on the refund.
How do I give Deliview access?
You invite Deliview as a user, once, in Uber Eats Manager and in Deliveroo’s Partner Hub. Never with your password. You remove this access whenever you like, from the platform.
Can I see my sales and my turnover?
Yes, by day, week and month. Deliview adds your Uber Eats and Deliveroo sales every morning. At the start, you get your last two weeks. You see your sales, your orders, your average basket and your quiet slots. You have nothing to import. Incoming orders stay on your tablets.
Do I need to install anything?
No. Deliview opens in your browser, on a tablet, computer or phone. For alerts on your phone, add Deliview to your home screen: nothing to download from an app store. Your Uber Eats and Deliveroo tablets stay in place for orders.
Pricing and commitment
How much does Deliview cost me?
Délégation is from €129 a month excl. VAT, and Copilote from €69 a month excl. VAT. The exact price depends on your restaurants and your needs: Tom sets it with you, before any payment. What each plan includes is on the Pricing page.
Am I tied in for a fixed period?
No. The subscription is monthly, with no commitment. Set-up is free.
Can I try Deliview before paying?
Yes: the first month is free, with Délégation as with Copilote, once per business. No bank card is required. Before the end of the month, Tom sends you your price in writing: you only continue if you want to. Fill in the trial form: Tom gets back to you shortly.
What happens at the end of the free month?
Nothing happens without you. If you continue, you subscribe at the price offered in writing, with no commitment. If not, access stops on the planned date and you pay nothing.
How can I open an account?
Start with the free month, or choose your plan on the Pricing page and leave your details. Tom gets back to you shortly, creates your account and does the set-up with you. Before the end of the free month, he sends you your price in writing.
Who is behind Deliview
Who created Deliview, and who will support me?
Tom Voisin, founder of Deliview. He’s the one who does your set-up. He has been on Uber Eats and Deliveroo himself. Deliview is the result of a year in the field, with restaurants that deliver. The project and its story.
How do I check that Deliview is trustworthy before subscribing?
Judge it with your own restaurant: the first month is free, with no commitment. Every price compared cites its sources. Deliview is published by DELIVIEW SAS, registered in France (SIREN 102 681 509). All the facts to check, with their links: Is Deliview reliable?
Where is my data hosted?
In the European Union: Deliview’s database is hosted in Ireland. The AI and Tom’s alerts go through the United States. The details are in the privacy policy.
How do I contact Deliview?
By email at tom.voisin@deliview.fr, or through the trial form. Tom is the one who answers. All the ways to reach us are on the Contact page.
Try Deliview free for 1 month
No commitment. We’ll get back to you shortly to set up your trial.