Dispute an unjustified refund in one click
A customer says a dish is missing, the platform refunds them and takes the amount out of your payout. Deliview shows you every refund, with the deadline to dispute it.
No commitment.
Uber Eats
€31.20 deducted from your payout
From the refund to the platform’s answer
Hand your platforms over to us, or stay in control with Deliview
Then, who acts?
Your account manager chooses the refunds to dispute. Deliview files each dispute on your platforms, before the deadline, without waiting for your approval, and tracks the answer.
€31.20 claimed Discover DélégationEvery refund and its deadline. You approve in one click, Deliview files the dispute on your platforms and tracks the answer.
€31.20 claimed Discover CopiloteFirst month free, no commitment, free set-up.
Each platform sets its own deadline
Once the deadline has passed, the money is lost. Deliview works it out for every order and shows you the most urgent ones first.
The deadlines
- Uber Eats in France: for 30 days, including the day of the order.
- Deliveroo in France: for 7 days, including the day of the refund.
- A photo of the sealed bag, with the order number visible, supports your dispute.
- The platform decides. Deliview shows you its answer, accepted or refused.
Sources: Gestion des remboursements en cas de commandes incorrectes ou incomplètes, Uber, accessed 6 October 2026; Comment gérer et contester les remboursements dans le Portail Partenaire, Deliveroo, accessed 6 October 2026.
Several restaurants?
The money to recover from all your restaurants, in one place.
Frequently asked questions
Does Deliview dispute without asking me?
With Copilote, no: you choose the orders to dispute, and Deliview only files the disputes you have approved on your platforms. With Délégation, yes: Deliview files them for you, before the deadline, without waiting for your approval, following the rules set together.
Which refunds can I dispute?
Those the platform has taken out of your payout, as long as the deadline is running. In France: 30 days on Uber Eats, including the day of the order, and 7 days on Deliveroo, including the day of the refund.
Will I definitely get my money back?
No. The platform decides. Deliview shows you its answer and keeps count: what you have recovered, what you have lost.
Do I have to give my password?
No. You invite Deliview once, as a user, in Uber Eats Manager and in Deliveroo’s Partner Hub. You remove this access whenever you want.
Who writes the message to the platform?
Deliview’s AI drafts the message to the platform based on what the customer reported. You edit it if needed.
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