Deliveroo commission for a restaurant: find your rate and calculate your margin

How much does Deliveroo take from a restaurant?

Deliveroo doesn’t publish it. Its pages for restaurants in France give no commission rate. We checked the partner home page, the FAQ, the delivery offers, the terms and the policies on 1 October 2026.

Yet every restaurant has its own. Deliveroo’s help pages talk about “your commission rate” (translated from French), and its terms refer to your contract, the “Pack Services” (services package). You accept it in the Partner Hub (“Portail Partenaire” in French) when you sign up.

Where do you find your own rate?

In your contract, then on your invoices. Deliveroo pays you every week for the previous week’s sales, “within two working days” (translated from French), according to its FAQ.

1. Reread your contract: Deliveroo’s help pages talk about “the commission set out in the contract” (translated from French).
2. In the Partner Hub, download your invoices as PDF or CSV. Those from the past year are available.
3. Read the first part: it gives “the total revenue generated by your orders and the total Deliveroo commission to be paid” (translated from French).
4. Divide the commission by the revenue, week by week. Note whether the commission is shown excluding or including VAT.
5. Go through the detailed list of orders: your fees, your discounts and the cancelled or refunded orders are all there.

The help article “Factures et paiements” (invoices and payments) describes each part of the invoice.

Delivering with Deliveroo or with your own riders: what changes?

What changes: who delivers, and who sets the delivery area and delivery fees. Deliveroo doesn’t publish the price of any of these services, so ask for the rate of each one before you sign.

• Service Core: Deliveroo riders deliver your orders, and your customers can also collect them from the restaurant
• Marketplace+: your own riders deliver, with the area, delivery fees and minimum order that you set
• Editions: your brand opens in a Deliveroo site designed for delivery, for a “simple, single percentage commission” (translated from French)
• Express: Deliveroo riders deliver the orders placed on your own website or app

With Marketplace+, you can call in a Deliveroo rider as back-up when orders pile up.

What costs come on top of the commission?

Promotions, advertising, cancellations and some refunds. They appear on your invoice and reduce your payout.

• Promotions: you pay for them, “unless otherwise agreed” (translated from French). Your service fees are then calculated “on the reduced price paid by the Customer” (translated from French).
• Advertising: you set a budget and a cost per menu view, deducted each time someone clicks on your ad. The budget used is taken off your invoice every week, according to the advertising FAQ.
• Rewards: if you turn on this programme (“Récompenses” in France), the customer receives a credit after 4 orders of at least €15 in 30 days. This credit is worth €8, or €10 for a Deliveroo Plus subscriber, and you fund it.
• Cancellations caused by you: the order isn’t paid to you. Deliveroo charges you the equivalent of its service fees incl. VAT, along with any other fees, according to its cancellation policy.
• Refunds: you bear them when the problem comes from you, for example a missing item. You have 7 days to dispute them.

Also count one-off fees. Photo packages range from €79 incl. VAT for 15 photos to €478 incl. VAT for 125 photos. Finally, Deliveroo’s equipment policy mentions “Frais d’Établissement” (establishment fees) per site, set in your contract.

How do you calculate your margin on a Deliveroo order?

Start from the price paid by the customer, take off the service fees including VAT, then do the maths excluding VAT. As your rate isn’t public, let’s take a burger sold at €15 and three example rates.

In its cancellation policy, Deliveroo describes what it pays out: “the total value of the Order, less the Service Fees incl. VAT” (translated from French). The example applies the rate to the price paid by the customer, as the Marketer terms suggest. It counts VAT on the fees at the standard French rate of 20%, according to the BOFiP, the French tax authority’s official guidance. Check these two points against your contract and your invoices.

The last row starts from €13.64 excl. VAT. In France, a dish delivered to be eaten straight away is in principle subject to 10% VAT, according to the BOFiP. Have your accountant confirm your rate, and read our guide on VAT on delivery sales.

Then take off your ingredients and packaging. With €4.50 excl. VAT, for example, you are left with between €4.64 and €6.14 per burger depending on the rate.

A 20% promotion on the basket brings the burger down to €12. At a 25% rate, your fees drop to €3.00 excl. VAT, and you are left with €7.91 excl. VAT instead of €9.89. So the €3 discount costs you €1.98 excl. VAT of margin. Our article on profitable promotions goes through this calculation in detail.

Deliveroo and Uber Eats: what can you compare?

You can compare the calculation rules, but not the rates. Uber Eats shows percentages on its pricing page for France; Deliveroo publishes none.

Uber Eats can also charge usage fees for each order with a promotion. Its displayed rates come with a caveat, explained in our article on Uber Eats commission.

Where do you start this week?

Download your last four invoices as CSV in the Partner Hub, then calculate your real rate. Next, move on to your dishes.

• Calculate what is left excluding VAT on your ten best-selling dishes, after fees and food cost
• List the month’s promotions, advertising and refunds, with their cost
• Check your price mark-up in the Partner Hub before raising a price

When it can, Deliveroo measures the gap between your prices in the app and in the restaurant, on your top 20 products. Partners remain “entirely free to set their pricing policy” (translated from French), states its “Programme Confiance” (trust programme). But this gap counts towards reaching a “Score Confiance” (trust score) of “Bon” (good) or “Excellent”. The “Prix validés” (verified prices) banner even requires an average mark-up of 0%.

To choose the right price level, read our guide to setting your prices on Uber Eats and Deliveroo.

Deliview already compares each dish with the same dish, at the same size, at up to 20 neighbouring restaurants. It also lists the dishes sold at a different price on Deliveroo and on Uber Eats: see what Deliview does for your prices against your competitors.